FAQ

Frequently Asked Questions

We provide service in the following locations:

  • Cincinnati, OH Tri-State
  • Columbus, OH
  • Dayton, OH
  • Indianapolis, IN
  • Champaign IL
  • Danville, IL
  • Lexington, KY
  • Louisville, KY
  • Nashville, TN
  • Tampa / St. Petersburg, FL

Contract recurring janitorial services are available outside of our immediate service area if you require multiple full-time employees. 

Placing your trust in us is a huge decision, and we respect that entirely.

Of course the best way that we can establish trust is by meeting in-person and talking about the problems that you need us to solve, but in the meantime, here are a few resources we can point you to that serve as evidence that we mean what we say when we tell you we want you to experience ‘The RamClean Difference’ first-hand.

 

The RamClean Difference is our ethos as a company. We strive to make an impact on both your facility and on your life by making sure that your cleaning is completely taken care of and by relieving the stress that comes with cleaning from your life entirely.

The following are what comprises The RamClean Difference:

  • Top-notch, specially trained, fully bonded and insured cleaners to ensure complete reliability
  • Unique and creative custom solutions built for your unique needs
  • Top-notch operations to make sure that all of your problems are dealt with as efficiently as possible and as they arise
  • We emphasize building long-term, meaningful relationships with our clients. Signing a contract with RamClean is about building a partnership, not conducting a transaction.

These things and more are designed to relieve you of all cleaning related stresses, surpass your expectations in terms of impact, and to make a genuine and positive difference in your life and on the wellbeing of your facility.

No one else can promise you that, and that’s what makes RamClean so different!

RamClean works with a wide variety of commercial businesses, including (but not limited to):

  • Industrial Plants
  • Manufacturing Facilities
  • Food Production
  • Shipping & Distribution
  • Airlines & Airports (TSA clearance)
  • Warehouses
  • Churches
  • K-12 Schools & Daycares
  • Colleges & Universities
  • Hotels & Resorts
  • Mid Sized and Class A Offices
  • Shopping Centers & Retail
  • Gyms & Fitness Centers
  • Sports Stadiums
  • Theaters & Auditoriums
  • Auto Dealerships
  • Restaurants

We provide customized, specialized janitorial services for a wide range of facilities with their own unique needs and requirements, and we’re always up for a new challenge if it comes our way!

Feel free to read more about our adaptive and flexible approach to big challenges in the link below

Success Stories: Airborne

For commercial cleaning, we clean during all hours, every day except major holidays. Often we clean companies after 5pm business closing times. There are some clients that prefer day porters or day time janitorial service such as large offices and schools.

Our operations are specifically built for flexibility, so we can accommodate any schedule you need us for, no matter how unique!

We do our best to use the same team whenever it is possible. This helps our team learn the nuance of your business (supply closets, keys, security badges, policies, storage, bathrooms). Please keep in mind that our staff will need to take time off for sick leave or vacations. Outside circumstances can require changes and many of our cleaning staff get promoted to supervisors, trainers or lead cleaners that will result in a different set of responsibilities.

Yes we absolutely can! We’re fortunate to boast 200+ 5-star reviews and counting (not to mention the myriad of personal compliments and email testimonials we receive company-wide on a monthly basis).

Feel free to check out our 5-star reviews here.

Our rates vary depending on the unique needs and requirements of your facility, and we tend to stick to year-long contracts and charge monthly.

We develop a customized program that is tailored to a scope of work.  We believe we provide the best value in terms of quality and fair pricing. 

You can always find out more about this by grabbing your free quote here.

Yes! This is a major point that we always bring up because we know it is so rare in our industry.

Each and every one of our cleaners is not only fully insured and bonded, but is also expertly trained by an ISSA Certified Trainer.

Training is a top priority for our managers and cleaners at RamClean to ensure that we are always performing at the highest level possible, no matter how big or how small the job is!

Fortunately, we seldom deal with complaints and unsatisfactory service reports. However, we’re a big company and there have been a few times where we mess up.

We’re a solution-oriented company. If we fail, we take it on the chin and we focus on resolving the issue immediately.

We pride ourselves on being easy to reach, so if anything pops up, we guarantee that you’ll be able to get in touch with your manager or supervisor immediately to make sure that the issue gets resolved as efficiently as possible.

Furthermore, we plan for contingencies. We use mobile crews as backups to cover inevitable turnover and call offs that frequently occur.  This ensures that we do not have service failures. 

Yes we do! Green cleaning products and practices are a staple here at RamClean. We emphasize not only cleaning with efficiency, but doing is in a way that is sustainable and 100% compliant with any unique environmental standards that your facility demands.

The security and safety of our partners’ facilities has been a top concern at RamClean since day one. We know that hiring cleaners during off-hours is a huge exercise in trust.

Not only are all of our cleaners fully insured and bonded, but they are professionally trained. Many of our clients require background checks, drug screenings, and TSA security clearance.

On top of that, we are monitoring each and every one of our cleaners 24/7 via GPS tracking and in-person with our area managers and supervisors. So you can rest easy knowing that your facility is in great hands when you’re not around!

Our office hours are 9am - 5pm, but we can be reached at any time via email!

Before we accept any new contracts, we’ll need to do a full walkthrough of your facility to make sure that we’re a good fit for your needs.

If you want to speed up the process, you can fill out a free quote form below and we’ll be in touch within 24 hours!

Schedule a Site Visit / Request a Quote

This is one of our favorite questions to answer:

Our operations are specifically built to handle emergency cleaning situations and special requests. This is because we’ve built floater crews that are on-call 24/7 to deal with any unforeseen issues that may arise.

Call-offs? No problem, we’ve got you covered.

Sudden cleaning emergencies? No worries, our teams are flexible and we can have extra cleaners and equipment ready for you within the hour!

Still Have a Question?